If you are not completely satisfied with your purchase, you may return the item to us within 7 days of receiving your order for a refund or exchange, provided that the item is returned in an acceptable condition.
The customer is responsible for the cost of returning the product to us.
All returned items must include the original packaging, box and accessories supplied with the product.
Please note that returns for factory defects are handled separately under our warranty policy. Watches are covered against factory defects for 6 months from the date of delivery, and sunglasses for 3 months from the date of delivery.
For watch warranty claims, the original watch box with the barcode label must be retained and submitted with the product.
If a warranty-related problem is reported within 30 days of delivery, Statement Watches will cover the return cost. After 30 days, the customer will be responsible for the cost of returning the product to us.
Refunds, exchanges or warranty claims will only be processed once the returned product has been received and inspected.
Please contact info@statementwatches.co.za to start the return, exchange or warranty process.
