FAQ

Have a question? Take a look at some of the most frequently asked questions we receive below. If you still need assistance, please contact us via our Contact page and we will get back to you as soon as possible.

1. What are the delivery charges?

We offer free delivery on orders within South Africa.

Delivery generally takes 2–4 working days, depending on your location and the delivery option selected.

Please provide a valid physical delivery address, as we are unable to deliver to PO Boxes.

2. How can I pay for my order?

We offer a variety of secure payment options, including:

• Credit and debit cards

• Instant EFT

• PayJustNow

• PayFlex

• Zapper

• EFT / direct bank transfer

Available payment options will be displayed at checkout.

3. Is it safe to buy from our online shop?

Yes. Online payments are securely processed through PayFast, a PCI DSS Level 1 compliant payment provider.

PayFast uses industry-standard security measures, including encryption and additional authentication measures, to protect payment information during transactions.

4. What is the store's return policy?

If you are not completely satisfied with your watch or sunglasses purchase, you may return it to us within 7 days of receiving your order, subject to our return conditions and applicable consumer legislation.

For a change-of-mind return, the customer is responsible for the direct cost of returning the product to us.

Please return the product with all accessories and items originally supplied with it. We also recommend keeping the original packaging until you are satisfied with your purchase.

Refunds or exchanges will be processed once the returned product has been received and inspected.

Please contact info@statementwatches.co.za to start the return or exchange process.

Bracelets: As our bracelets are handmade according to the wrist size supplied by the customer, we unfortunately cannot accept change-of-mind returns on personalised or made-to-measure bracelets. Please ensure that you provide the correct wrist measurement when placing your order.

5. Is there a warranty on your products?

Our products are covered against qualifying defects in accordance with applicable South African consumer legislation.

Watches are covered against factory defects for 6 months from the date of delivery.

Please note that damage caused by misuse, accidental damage or exposure to water outside the product's stated water-resistance specifications is not considered a factory defect.

Sunglasses are covered against factory defects for 3 months from the date of delivery. This does not limit any statutory rights you may have under South African consumer legislation.

If you experience a problem with a product, please contact us as soon as possible so that we can assess the item and assist with the appropriate warranty process. If the problem is reported within 30 days of delivery, we will cover the cost of returning the item to us. After 30 days, the customer will be responsible for the cost of returning the product for assessment.

Please keep the original product box and barcode, as these help us identify the product and process your warranty claim more efficiently.

Proof of purchase may be required when submitting a warranty claim.

All warranty claims may be subject to inspection to determine the nature and cause of the defect.

Please contact info@statementwatches.co.za to start the warranty process.

6. What happens after I place my order?

Orders placed before 2pm on a weekday will be handed over to the courier on the same day.

Orders placed after 2pm on a weekday, or over a weekend or public holiday, will be dispatched on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so that you can follow the progress of your parcel.

Once dispatched, delivery generally takes 2–4 working days, depending on your location and delivery option.